How We Keep It Sparkling

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To keep our scheduling fair and efficient for everyone, here’s a sprinkle of our policy magic! 

If you need to cancel, we ask that you do so more than 24 hours in advance; cancellations within that timeframe may incur a 30% Late Cancellation Fee, which must be settled before your next booking. We’ll send a confirmation text 48 hours before your clean—non-responses or last-minute cancellations may also trigger this fee. For clients who cancel three consecutive bookings, reserved cleaning slots will be released, and a new application will be needed for future appointments. For unpaid invoices, any cancellation may still incur the fee, and outstanding balances need to be cleared to secure future bookings. Rescheduling is easy, as long as it’s done 48 hours ahead, but if it’s requested within the 24-hour confirmation period, the Late Cancellation Fee may apply. If a lock-out prevents our fairies from accessing your property (such as locked gates or missing keys), the same fee may apply. 

View the full policy for all the details!

To ensure efficient processing and collection of payments, here’s a summary of our procedures! 

Payment is due upon completion of the cleaning services and can be made via cash or bank transfer. An invoice will be issued following the completion of the service, and the cost is based on an hourly rate determined by the specific service provided, plus GST.

If an invoice is not paid within 48 hours of service completion, we’ll send a courtesy follow-up text along with a secondary invoice. Accounts that remain unpaid 24 hours prior to the next scheduled cleaning may result in the appointment being cancelled, cancellation charges may be applied as per our cancellation policy.

A $10 late payment fee may be added to any invoice not paid within 48 hours of service completion. This fee will be added in addition to the service cost and any other applicable charges. 

View the full policy for all the details! 

To ensure the safety and comfort of both our team and your pets, here’s what you need to know! 

Clients must inform us in advance if there are pets present in the home to allow us to plan our service effectively. For pets with poor or skittish temperaments, they should be placed outside or secured safely in a confined area during the cleaning to maximize safety for both our team and the animal. If a pet is an escape risk upon entry or exit, it should be kept securely in a confined area for the duration of the cleaning. Please note, our team will not clean up or remove animal waste (faeces, urine, etc.); clients are responsible for addressing these issues prior to our arrival. 

View the full policy for all the details!

To align with funding allocations provided through NDIS, Workcover, and Aged Care programs, here’s how our services work for funded clients. Service Allocation: The duration and scope of cleaning services provided to clients will be based on the funding allocation available in their respective plans, ensuring each cleaning session matches the amount covered by their current funding. Optional Top-Up: If clients wish to receive a cleaning service worth more than the funding they are allocated, they have the option to pay the difference between the allocated funding and the cost of the full service. This applies to both new and existing clients. Client Communication: We will proactively reach out to clients and providers to gather necessary information regarding their upcoming bookings and current funding allocations to facilitate the implementation of this policy. Client Support: Our team is available to assist clients with any questions or concerns regarding this policy and to help manage cleaning service arrangements accordingly. 

View the full policy for all the details!